Refund policy

When we refund

• It doesn't work for you and we can't fix it. If Wildlife Engine won't install or run properly on your computer, email us within 14 days of buying. We'll try to fix it first; if we can't, you get a full refund.
• Where the law gives you a right to a refund. Some countries give consumers a legal right to cancel a purchase. Our payment partner, Paddle, applies those rights for us, as described in its refund policy.
• Charged by mistake, for example twice for the same licence: we refund the extra payment.

AI suggestions are not 100% correct

Wildlife Engine uses AI to rate photos, pick the best of each burst, sort categories and name species. AI is never 100% correct: some photos will get the wrong stars, land in Selects or Rejects when you'd disagree, or get a wrong species name, especially for look-alike species, distant or hidden animals, or unusual light. You can correct any of them in the app. Because the free trial lets you see how accurate it is on your own photos before buying, some wrong ratings or names are not a reason for a refund (see section 6 of the terms). A refund for "it doesn't work" means the app can't install, start or analyse your photos.

How to ask

Email [email protected] with the email address you bought with, or reply to your receipt, and tell us what went wrong. Refunds are paid by Paddle to the card or account you paid with, usually within 5 to 10 working days.

Yearly plan

You can cancel the yearly plan at any time from the link in your receipt, so it doesn't renew. Pro keeps working until the end of the year you paid for. Renewals are not refunded unless one of the cases above applies.

After a refund

The licence key is cancelled and must no longer be used. Your photos, ratings, names and folders are not affected.

Pro bought in the Android app

That purchase is made through Google Play, so Google Play's refund rules apply. You can ask for a refund in Google Play, or email us and we'll help.